Privacy Policy

Effective Date: 01st September, 2025

Last Updated: 01st September, 2025

Silverchord School of Music (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) of India.

This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website [https://silverchord.in], to register for our classes, or communicate with us.

1. What Information We Collect

We collect the following types of information:

a. Personal Information

When you enroll, contact us, or interact with our services, we may collect:

  • Full name
  • Email address
  • Contact number
  • Residential address
  • Age or date of birth (for student placement)
  • Parent or guardian name (for minors)
  • Payment information (processed securely via third-party payment gateways)

b. Automatically Collected Data

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and duration
  • Referring site or source

We use this data to understand visitor behavior and improve website functionality.

2. Legal Basis for Processing

We collect and process your personal data on the following lawful bases as defined under the DPDP Act:

  • Consent: When you provide personal details voluntarily for enrolment, inquiries, or communication.
  • Contractual necessity: To perform obligations related to your enrolment or participation in our programs.
  • Legal obligation: To comply with applicable laws and regulations.

3. Purpose of Data Collection

Your data is used strictly for legitimate educational and administrative purposes, including:

  • Registering students and managing enrolments
  • Communicating class schedules, events, and updates
  • Processing tuition payments and issuing receipts
  • Providing academic progress updates
  • Sending newsletters or marketing materials (only with your consent)
  • Responding to queries and providing support
  • Improving our programs, website, and services

4. Sharing of Information

We do not sell or rent personal information.

We may share limited information only when necessary:

  • With service providers who support our operations (e.g., payment processors, email services, IT support)
  • With government authorities or regulators when required by law
  • With parents or guardians for the welfare of minor students

All third-party service providers are required to comply with data protection obligations consistent with the DPDP Act.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

After this period, your data will be securely deleted or anonymized.

6. Data Protection and Security

We employ reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Examples include:

  • Encrypted data storage
  • Limited staff access to sensitive information
  • Secure payment gateways
  • Regular data protection reviews

However, no electronic storage or transmission over the Internet can be guaranteed to be completely secure.

7. Your Rights Under the DPDP Act

As a Data Principal (individual whose data is collected), you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction or Erasure: Request correction or deletion of inaccurate or outdated information.
  • Right to Withdraw Consent: Withdraw consent at any time (note: this may affect continued service).
  • Right to Grievance Redressal: File a complaint with our Data Protection Officer (DPO) if you believe your data rights are violated.

To exercise these rights, contact us at [insert official email address] with the subject line “Data Request.”

8. Children’s Privacy

We take special care in handling the personal data of minors (individuals under 18 years).

All data for students under 18 is collected and processed only with verifiable parental or guardian consent.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your experience.

Cookies help us remember your preferences and measure site performance.

You may disable cookies through your browser settings, but some website functions may not work properly as a result.

10. International Data Transfers

All personal data is stored and processed within India.

If data is transferred outside India (e.g., through global service providers like Google or payment gateways), such transfers will comply with the safeguards under the DPDP Act.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.

Any updates will be posted on this page with the revised effective date.

We encourage you to review this page periodically.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Data Protection Officer (DPO)

Silverchord School of Music

Email: jefkenthari@silverchord.in

Phone: 9663942709

Address: Silverchord School of Music, Bungalow No 2, Arvind Colony, Rahatni Road, Pimple Saudagar, Pune – 411027

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